Terms & Conditions


Packages are generally dispatched within 3 working days after receipt of payment and are shipped via courier service with tracking and drop-off without signature. If you are within Klang Valley, you may choose to pick up from our stores or arrange for installation by TBM.

We advise you to group your items in one order to reduce the processing time. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Pricing and Promotion

All prices and promotions indicated on this online platform are only applicable to customers who purchase directly from this platform (within the promotion period) and may not be applicable to those purchasing from other retail locations or platforms.


For on-time delivery, all payment must be made in full within 3 working days. Tan Boon Ming Sdn. Bhd. (TBM) will not be responsible to ensure on-time delivery if full payment is not made within the specified period. TBM reserves the right to decide whether any payment that has been made is refundable or exchangeable for other goods.

Order Cancellation

TBM reserves the right to decide whether to refund or keep any payment as deposit for the next purchase if an order cancellation is made by the purchaser after payment is made. Any order cancellation that is made only after the product has been shipped will not be entertained. Should any order be cancelled by TBM due to stock shortage or any other reasons that may result in TBM's inability to fulfill the order, a refund will be made to the customer.

Product Return

Upon receiving the goods, any damage, incorrect delivery, product malfunction or manufacture defect to the goods must be reported within 7 days to enable TBM to take appropriate action. Each cases shall be reviewed and handled separately while TBM reserves the right to decide whether to refund, replace or claim warranty from the manufacturer. Any refund, unless found to be due to TBM's fault, will exclude delivery charges incurred. The purchaser is responsible for any costs incurred for return shipping, unless agreed to be absorbed by TBM as a gesture of goodwill. Any returned goods must be in its original condition (together with its original packaging, warranty card, user manual, accessories and any material that comes with it), or else TBM reserves the right not to accept or refund in full.

Product Warranty

TBM is not liable for the warranty of any merchandise. All goods are supplied and sold as is, unless the manufacturer, or supplier, of such goods has issued a warranty in respect of such goods. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties. All warranties will be covered by the respective brand manufacturer, or supplier, of the goods; warranty period might vary according to the type of product. The original warranty card is required to be presented for any warranty claims.

*All terms and conditions are subject to change without prior notice.

TBM Online and Offline Contest/ Promotion/ Giveaway/ Special Event 

1. Contest/ Promotion/ Giveaway/ Special Event

The Contest/ Promotion/ Giveaway/ Special Event ("Event") is organized by the Tan Boon Ming Sdn. Bhd. (TBM):

The Event is governed by these terms and conditions and accompanying details and/or guidelines (if any) as may be issued and specified by TBM. By submitting an entry, the Participant agrees that he/she has read and understood these terms and conditions and agrees to be bound by the same.


The Event is open to any individual who fulfills the following criteria:

(a) A citizen or permanent resident of Malaysia and over the age of 18 years old;

(b) Purchase at any TBM retail store (https://store.tbm.com.my/stores) and TBM Online store (https://store.tbm.com.my/) entitles you an entry for the Event.

(c) NOT an employee, officer, director or employee’s immediate family member of TBM.

TBM reserves the right at any time to verify the eligibility of any of the Participants and to disqualify any Participants who do not meet the above eligibility criteria.


Only purchases made during the promotion period are entitled to participate in the Event. TBM reserves the right at its sole and absolute discretion to suspend or extend the Submission Period for any reason at any time and without any liability. Any changes in dates will be communicated through the TBM Facebook Fan Page (fb.com/tbm2u).


Winners will be announced at TBM Facebook Fan Page (fb.com/tbm2u) with the contact details stated in the Entry details.

If winners were unable to contact TBM within 3 working days for whatever reasons, the prize of that winner will be forfeited at the sole discretion of TBM. No alternatives will be offered.


Winners will be drawn and announced on the selected date at TBM Facebook Fan Page https://www.facebook.com/tbm2u/

The value of the prizes may vary; TBM reserves the right to replace any prizes with items of similar value without prior notice.

Prizes are non-refundable, non-exchangeable, not redeemable for cash, and non-transferable. TBM makes no representation, warranty or undertaking whatsoever as to any implied terms and conditions with respect to the prizes, including, without limitation, relating to quality, merchantability or fitness for a particular purpose. TBM assumes no liability or responsibility whatsoever with respect to defect or deficiency of the prizes and will not entertain any correspondence in this regard. All winners shall accept the prizes on an “as is” basis.

Any prize not claimed within 30 days of notification will be forfeited. No alternatives will be offered. For the avoidance of doubt, if a winner fails to claim the prize within the stipulated duration, TBM shall have the right at its own discretion to re-draw.


TBM, its employees, agents, and representatives hereby disclaim any and all liabilities that may arise in connection with the Event and any materials produced in relation thereto.

Further, TBM, its employees, agents, and representatives shall not be held responsible for any entries that are lost or damaged in transit.


The Event constitutes the Participant’s unconditional agreement to and acceptance of these terms and conditions. Each Participant, therefore, agrees to be bound by and abide by these terms and conditions including any amendments, modifications and/or interpretation thereof.

Each of the Participants hereby agrees to release and hold harmless TBM, its employees, agents and representatives against any and/or all losses, damages, rights, claims, and actions of any kind in connection with the Event(including resulting from acceptance, possession, use or misuse of any prizes, or travel to or from any prize-related activity).

No representation, warranty or undertaking is given that any entry submitted by the Participants will be received or held in confidence.

TBM reserves the right to cancel, terminate or modify the Event or these terms and conditions without prior notice, at its sole and absolute discretion.

TBM reserves the right to publish and display the names, addresses, photographs, audio and visual recordings of the winners, in any mass media or marketing materials for advertising and publicity purposes without payment or compensation.

TBM’s failure to enforce any of these terms and conditions shall not constitute a waiver of that provision.

The decision of TBM on all matters relating to or in connection with the Event (including the selection of the winners) is final and binding on all parties concerned.

If any of these terms and conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such terms and conditions shall not affect the other provisions and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.

TBM is committed to handling all personal data in relation to the Event in compliance with applicable personal data protection laws and regulations in Malaysia.

The Event, these terms and conditions and accompanying details and/or guidelines (if any) as may be issued and specified by TBM and all disputes and differences arising therefrom shall be governed by and construed in accordance with the laws of Malaysia. The Participants agree that all disputes shall be resolved amicably, failing which the courts of Malaysia shall have exclusive jurisdiction to settle any dispute.

Failure to follow these event rules, as may be amended, will result in immediate disqualification and loss of prizes.